RideCare respects the privacy of our customers, business partners, and employees. We want to be clear about how you can protect your privacy and how we use the information you provide as you use RideCare’s products, services, and sites.
What information we collect and why we collect it
How we use the information
How to access, update, or remove the information.
We strive to make this policy simple to read and understand. Your privacy is important to us. If you have questions, please contact us (link to contact form)
RideCare collects information to provide better products and services to our customers. The types of information we collect include first and last name, address, phone number, email, user IDs, location data, passwords, contact preferences, vehicle information, educational and employment background, job interest data and the IP address and URL of the website that sent you to the RideCare site. We collect information in the following ways.
For example, many of RideCare products and services require you to create an RideCare account. When you do, we will ask for personal information like your name, email, address, telephone number, vehicle information, rideshare service id numbers. If you perform a business transaction with us, we may also collect financial information such as credit card number or other data.
We collect information as you use RideCare products, services, and websites. This information includes:
We collect device-specific information which can include hardware model, version information, unique device identifiers, device event information such as applications installed, licensing information, crash information, system activity, hardware settings, network information, and installation information. RideCare may associate your unique device identifiers with your RideCare Account.
RideCare may collect your phone number, calling-party number, time and date of calls, duration of calls and types of calls.
RideCare uses various technologies to collect and store information when you visit our sites, including using cookies or similar technologies to identify your browser or device. We use these technologies to provide an enhanced user experience and analyze traffic to our sites and applications.
Where the use of your personal information is necessary for the performance of a contract we are about to enter into or have entered into with you.
Where the use is necessary for the purposes of our legitimate commercial interests (or those of a third party).
Where we need to comply with a legal or regulatory obligation.
Specifically, we use your information to deliver products/services to you, to improve our products and services, to bill you for products/services you purchased, to communicate with you concerning your account, support, or customer services issues, and to provide automated software updates for RideCare products.
Occasionally, we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes. We may combine personal information collected online with information you provide to RideCare through other sources such as trade shows or seminars. Also, we may use your information to improve the content of our sites, products, and services; to alert you to product upgrades, updates and renewal information regarding your product; and to share special offers, product announcements and other new services from RideCare, where, in each case, you have not opted out of receiving such information.
RideCare may collect information about your use of our sites, such as the types of services used and how many users we support daily. This information obtained in aggregate form, without identifying any user or their behaviors individually. RideCare may use this aggregated, non-identifying data for statistical analysis, marketing or similar promotional purposes.
We do not share personal information with any organization, business, or individual unless one of the following reasons apply.
We will share personal information with companies, organizations or individuals if we have a good faith belief that access, use, preservation, or disclosure for:
Meeting any law, regulation, legal process or government enforcement
Enforcing licensing or terms of service including investigations of potential violators
Detect, prevent, or address fraud, security, or technical issues
Protect against harm to rights, property, or safety of RideCare, our users or the public as required or permitted by law.
RideCare is committed to taking reasonable efforts to secure the personal information you choose to provide us. To protect the privacy of any personal information you may have provided, RideCare employs industry-standard controls including physical access controls as well as cybersecurity measures including, but not limited to, firewalls, intrusion detection, and network monitoring.
Under certain circumstances, you have the right to access, correct, or remove your personal information at any time. You can also object to or restrict the use of your personal information, or request the transfer of your personal information to a third party.
Also, you can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of you interaction with us.
You may access, request a copy of, correct, or remove your personal information and privacy preferences (such as whether you wish to receive promotional communications from RideCare) by visiting